Cancellation Updates
As you already know, we do have a $25 cancellation fee for appointments cancelled within 24 hours of the scheduled start time. Exceptions will be made for true emergencies. With being Master Certified Groomers, Barb and Lisa see a very large following of over 100 dogs at personal request. With this, there will be a $15 cancellation fee for all grooms cancelled or rescheduled within 1 week of their start time for both Barb and Lisa. The $25 will still apply if cancelled within 24 hours of the scheduled start time. We appreciate your understanding. |
Day-Care Fee
As you know, a message is sent to each client following the completion of their dogs groom. This message asks you to pick-up within 45 minutes of the notification. As we pride ourselves on being appointment based, this limits the number of dog runs we have. Most dogs roam free in our grooming room when not actively being groomed, unless otherwise requested by the owner, or if they exhibit behavior causing this to jeopardize the safety to them or another dog. If you are unable to pickup your dog within the 45 minute period, there will be a $25 day-care fee applied to the price of your groom. Exceptions can be made on a case by case basis, so please do not hesitate to ask! |