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• Self-Washes are allocated 50 minutes to complete the entire self-wash process including washing, drying, and brushing. These must be scheduled online via the customer portal. Any cancellations must be done within 1 hour of my start time, or I will be charged with my card on file. 

• Tech services are by appointment only.

• All dogs exhibiting illness with signs including but not limited to: coughing, ocular or nasal discharge, diarrhea,  or vomiting, should not be brought into the facility.

• Station side cabinets should be closed aside from grabbing needed tools, this helps keep our cabinets and tools clean. You will be asked to close these if we find them open when not in use.

• Pets with flea infestations must be treated prior to entering our facility. As all tubs are cleaned and disinfected between washes, fleas found after a self-wash are subject to a $25 fee for decontamination of the entire area. This will be automatically charged to the card on file, or placed onto the clients account for future payment. 

• Customers are not permitted to use cutting tools or scissors of any kind when in our facility due to liability. You may bring your own shampoo, conditioner, and brushes if you choose.

• Leave your pet in the tub when using the forced air dryers. 

• Please put your used towels, bottles, and tools in the designated station bin. Do not use the towels on the floor – our staff will clean up any excess water on the floor when you are done.

• DO NOT leave your pet unattended, while in the tubs, or the dog wash rooms. If you need assistance, push the call button and our staff will be there to assist as soon as possible. Restraints are provided in the tubs to prevent your dog from jumping out.

• DO NOT interrupt grooming staff, pet or distract  grooming dogs at any time!  This can be very dangerous as they work with sharp tools close to dogs faces and vital organs. Always push the call button to inform the front desk if you need assistance. 

• Please take care of our equipment as if it were your own.

• Do not allow hair to go down the drain, you can empty the catcher as needed. 

• Children must be accompanied and supervised at all times by an adult.

• Dogs must be leashed when outside of the tub, at all times.

• For the safety of all our customers, disruptive and/or aggressive dogs may be asked to leave, at management’s discretion.

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